Privacy Policy

Welcome to Dave's Hot Chicken. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website daveshotchickengo.top, place orders, or otherwise interact with our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all information collected through our website (daveshotchickengo.top), mobile applications, in-store interactions, online ordering platforms, loyalty programs, and any related services, sales, marketing, or events (collectively referred to as the "Services").

1. Who We Are

Dave's Hot Chicken is a food service business operating in the United States. We are dedicated to delivering outstanding food experiences while maintaining the highest standards of data privacy and security for our customers.

• Business Name: Dave's Hot Chicken
• Website: daveshotchickengo.top
• Email: [email protected]

For any privacy-related questions, concerns, or requests, please reach out to us using the contact information listed above or as described in Section 14 of this policy.

2. Information We Collect

We collect various types of information in connection with the Services we provide. The categories of information we may collect include, but are not limited to, the following:

2.1 Personal Information You Provide Directly

When you interact with our Services — including creating an account, placing an order, subscribing to our newsletter, participating in a promotion, or contacting us — you may voluntarily provide us with personal information such as:

• Full name
• Email address
• Phone number
• Mailing or delivery address
• Date of birth (for age verification or birthday promotions)
• Payment information (credit/debit card numbers, billing address — processed securely through third-party payment processors)
• Account username and password
• Dietary preferences, food allergies, or special instructions
• Any communications you send us, including customer service inquiries or feedback

2.2 Automatically Collected Usage Data

When you access our website or use our digital Services, certain data is automatically collected by our systems and third-party analytics tools, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring and exit URLs
• Clickstream data and navigation patterns
• Time and date of your visit
• Error logs and crash reports
• Search queries entered on our website

2.3 Device Information

We may collect information specific to the device you use to access our Services, including:

• Device identifiers (such as mobile advertising ID or device serial number)
• Hardware model and specifications
• Mobile network information
• App version (if applicable)
• Language and time zone settings

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your interactions with our website. For more information about how we use cookies and how you can control them, please see Section 10 of this Privacy Policy and our dedicated Cookie Policy.

2.5 Transaction and Order Data

When you place an order with us — whether online, via a mobile application, or through a third-party delivery platform — we collect information about that transaction, including:

• Items ordered and order total
• Order date, time, and frequency
• Delivery or pickup location
• Payment method type and last four digits of card
• Order history and preferences

2.6 Information from Third Parties

We may receive information about you from third-party sources such as:

• Social media platforms (if you connect your social media accounts or interact with our social media pages)
• Third-party delivery platforms (e.g., DoorDash, Uber Eats, Grubhub)
• Marketing partners and data analytics providers
• Publicly available sources

3. How We Use Your Information

We use the information we collect for a variety of purposes, all of which are designed to provide you with the best possible experience with Dave's Hot Chicken. Specifically, we may use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders and transactions
• Manage your account and maintain accurate records
• Send you order confirmations, receipts, and updates
• Provide customer support and respond to your inquiries
• Facilitate delivery or pickup of your orders
• Administer loyalty programs and rewards

3.2 Analytics and Service Improvement

• Analyze usage patterns and trends to improve our website and Services
• Conduct market research and customer satisfaction surveys
• Develop new menu items, features, and offerings based on customer preferences
• Monitor and improve the performance and security of our digital platforms
• Troubleshoot technical issues and fix bugs

3.3 Marketing and Communications

• Send promotional emails, newsletters, and special offers (with your consent where required by law)
• Deliver personalized marketing content based on your preferences and order history
• Run contests, promotions, sweepstakes, and loyalty campaigns
• Display targeted advertising on our website and third-party platforms
• Notify you of new menu items, seasonal offers, or limited-time promotions

3.4 Legal and Compliance Purposes

• Comply with applicable federal and state laws and regulations
• Enforce our Terms of Service and other agreements
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Protect the rights, property, and safety of Dave's Hot Chicken, our customers, and the public
• Respond to legal requests, court orders, and government inquiries

4. Legal Basis for Processing (Applicable Laws)

As a business operating in the United States, we process your personal information in accordance with applicable federal and state privacy laws, including:

• The Federal Trade Commission Act (FTC Act) — which governs unfair or deceptive practices in commerce, including data privacy and security
• The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) — which grant California residents specific rights regarding their personal information
• The CAN-SPAM Act — which regulates commercial email communications
• The Children's Online Privacy Protection Act (COPPA) — which protects the privacy of children under the age of 13
• Other applicable state privacy laws that may apply based on your state of residence

We process your personal information based on one or more of the following legal grounds: your consent, the performance of a contract with you, compliance with legal obligations, our legitimate business interests, or the protection of vital interests.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

5.1 Service Providers and Business Partners

We work with third-party service providers who assist us in operating our business and delivering our Services. These providers may have access to your personal information solely to perform services on our behalf and are contractually obligated to protect your information. Such service providers include:

• Payment processors (e.g., Stripe, Square, PayPal)
• Delivery and logistics partners
• Email marketing platforms
• Website hosting and cloud infrastructure providers
• Customer relationship management (CRM) software providers
• Analytics and data intelligence platforms
• Advertising and marketing technology partners
• IT and cybersecurity service providers

5.2 Third-Party Delivery Platforms

If you place an order through a third-party delivery service such as DoorDash, Uber Eats, or Grubhub, those platforms will process your personal information according to their own privacy policies. We encourage you to review the privacy policies of these third-party services before placing an order.

5.3 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, regulation, or legal process (such as a court order or subpoena), or when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws and government requests
• Protect the rights, property, or safety of Dave's Hot Chicken, our employees, customers, or the public
• Detect and prevent fraud or other illegal activities
• Enforce our Terms of Service or other legal agreements

5.4 Business Transfers

In the event of a merger, acquisition, bankruptcy, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and inform you of any changes to this Privacy Policy.

5.5 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

6. Data Security

We take the security of your personal information seriously and have implemented a range of technical, administrative, and physical security measures to protect it from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
• Secure Payment Processing: Payment card information is processed through PCI-DSS compliant third-party payment processors. We do not store your full payment card details on our servers.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis. All employees and contractors with access to personal data are subject to confidentiality obligations.
• Firewalls and Intrusion Detection: Our systems are protected by firewalls, intrusion detection systems, and regular security monitoring.
• Regular Security Audits: We conduct regular security reviews and vulnerability assessments of our systems and infrastructure.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this Privacy Policy.

While we strive to use commercially acceptable means to protect your personal information, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable laws.

7.1 Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

7.2 General Rights for All Users

Regardless of your location, we strive to honor the following rights for all users of our Services:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal and operational exceptions.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable consumer request to us by:

• Emailing us at: [email protected]
• Visiting our website: daveshotchickengo.top

We will respond to your request within 45 days of receipt. If we require additional time, we will notify you of the extension within the initial 45-day period. We may need to verify your identity before processing your request to protect your privacy and security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention guidelines are as follows:

When your personal information is no longer required for the purposes for which it was collected, we will securely delete, anonymize, or aggregate it in a manner that prevents identification of individual users.

9. Children's Privacy

Dave's Hot Chicken does not knowingly collect, solicit, or process personal information from children under the age of 18 without verifiable parental consent. Our website and digital Services are not directed to minors, and we do not intentionally market our Services to children.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we learn that we have inadvertently collected personal information from a child under the age of 13, we will promptly delete that information from our systems. If you believe that we may have collected information from a child under 18, please contact us immediately at [email protected].

Parents and guardians who believe their child has provided personal information to us without their consent are encouraged to contact us so that we can take appropriate remedial action.

10. Cookie Policy

We use cookies and similar tracking technologies on our website to enhance your browsing experience, analyze site traffic, personalize content, and deliver targeted advertising. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the website to function properly (e.g., shopping cart functionality, session management, security). These cannot be disabled.
• Performance and Analytics Cookies: Collect information about how visitors use our website, such as which pages are visited most often. We use tools like Google Analytics for this purpose.
• Functional Cookies: Remember your preferences and choices (e.g., language preference, saved addresses) to provide a more personalized experience.
• Marketing and Advertising Cookies: Track your browsing habits to deliver targeted advertisements on our website and across third-party websites. These cookies may be set by our advertising partners.
• Social Media Cookies: Enable social media sharing and interaction features on our website.

You can manage your cookie preferences through your browser settings. Most web browsers allow you to refuse, delete, or be notified when cookies are set. Please note that disabling certain cookies may affect the functionality and performance of our website.

For more detailed information about the specific cookies we use and how to manage them, please refer to our full Cookie Policy available on our website at daveshotchickengo.top.

11. International Data Transfers

Dave's Hot Chicken is based in the United States, and your personal information is primarily collected, processed, and stored in the United States. If you are accessing our Services from outside the United States, please be aware that your personal information will be transferred to, processed, and stored in the United States, where data protection laws may differ from those in your country of residence.

By using our Services, you consent to the transfer of your personal information to the United States. We take appropriate measures to ensure that any international transfers of personal information are conducted in compliance with applicable laws, including implementing appropriate contractual safeguards where required.

When we engage third-party service providers located outside the United States, we require them to provide an adequate level of protection for your personal information through contractual agreements, compliance with recognized privacy frameworks, or other appropriate legal mechanisms.

12. Third-Party Links and Integrations

Our website may contain links to third-party websites, social media platforms, or integrated third-party services that are not operated or controlled by Dave's Hot Chicken. These include, but are not limited to:

• Social media platforms (Facebook, Instagram, TikTok, Twitter/X)
• Third-party delivery and ordering platforms
• Payment processing gateways
• Review and rating platforms

This Privacy Policy applies only to our Services and does not cover the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the privacy practices, content, or security of third-party websites.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, Services, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website informing you of the change
• Where required by law, notify you directly via email or other appropriate means

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with any changes, please discontinue use of our Services and contact us to exercise your data rights.

14. How to File a Complaint

If you believe that we have violated your privacy rights or failed to comply with applicable data protection laws, you have the right to file a complaint with the appropriate regulatory authority. In the United States, the following agencies handle privacy-related complaints:

• Federal Trade Commission (FTC): The FTC is the primary federal agency responsible for consumer protection and enforcing privacy laws under the FTC Act.
  Website: www.ftc.gov/complaint
  Phone: 1-877-FTC-HELP (1-877-382-4357)
• California Attorney General (for California residents): California residents may submit CCPA/CPRA-related complaints to the California Privacy Protection Agency (CPPA) or the California Attorney General's Office.
  Website: oag.ca.gov/privacy
• State Attorney General: Residents of other states may file complaints with their state's Attorney General office, which may have jurisdiction over privacy-related matters under applicable state law.

We encourage you to first contact us directly to resolve any concerns before filing a formal complaint. We are committed to addressing your privacy concerns promptly and fairly.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. Our privacy team is available to assist you and will respond to your inquiry within a reasonable timeframe.

When contacting us regarding a privacy request or complaint, please include your full name, contact information, and a clear description of your request or concern. If you are submitting a data access, correction, or deletion request, please also include sufficient information to verify your identity so that we can process your request appropriately and protect your privacy.

This Privacy Policy was last updated on July 2, 2026. Previous versions of this policy are available upon request. By using the website daveshotchickengo.top and the Services offered by Dave's Hot Chicken, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.